Downland Veterinary Group, Hailsham, Hailsham, South East
We are looking for a fantastic Veterinary Receptionist to join our team! The successful person will work full-time across our 3 East Sussex surgeries (Hailsham, The Goffs, Stone Cross), based primarily at Hailsham. The customer-facing role will include client care responsibilities, administration tasks, animal care duties, and delivering a high standard of customer service.
Key Responsibilities:
* Greet clients and provide exceptional front-of-house service
* Handle incoming telephone calls and respond to client queries
* Process payments and manage insurance-related inquiries
* Respond to client emails professionally and efficiently
* Maintain the cleanliness and presentation of the reception and waiting areas
Skills & Experience
* Excellent communication skills, verbal and written
* Excellent team player, supportive and collaborative
* Ability to provide high standard of service in a fast-paced environment
* Ability to remain calm under pressure
* Positive and friendly attitude
* Display compassion and patience with all clients
* Flexible and adaptable
* Must have own transport
Working Hours:
40 hours, Monday to Friday; plus 1-in-8 Saturday mornings, covering a variety of shift patterns weekly starting at 8:30 am, finishing at 4 pm – 7 pm.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Contact Information:
Downland Veterinary Group, Hailsham
19 Station Road, Hailsham, BN27 2BH, United Kingdom
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