The post holder will be part of the Network Team delivering an efficient, responsive, cost effective and quality driven service to the userbase and customers on 300+ sites The post holder's main role will be to work as part of the Network Team maintaining the systems and equipment for providing wired and wireless network services, and user connectivity. The postholder will provide resolutions to faults and requests within the agreed SLAs for each customer, with guidance from senior members of the Network Team,
* Manage own work to deliver agreed programmes on time and in full.
* Be aware of our customers and their objectives.
* Be aware of relevant developments within the NHS environment and beyond.
* Participate in the delivery of work programmes for the Network Team.
* To assist in ensuring that THIS customers gain maximum benefit from the opportunities provided by the Infrastructure, specifically by identifying issues regarding use, and assisting in the making of recommendations on how improvements can be made.
* To assist in ensuring all supported Network services provided to our customer's supports their business needs. In particular they must work correctly, reliably as expected and are able to deliver continuous service mas required.
* Support and management of the Analogue telephony systems used by the Trust
* Assist with Research and testing of connectivity for new devices for use with Wi-fi and new systems
* To ensure that all work is completed in accordance with agreed timetables and SLA's, and to liaise with users and suppliers in the event of any problems.
* To assist with the implementation and connectivity of new systems and devices to the 'Data Network' and take an active part in IT projects as set by the IM&T Service Manager - Network Telecoms and Collaboration.
You will be part of a team of network engineers supporting users and systems on 300+ sites on 2 large networks