Vacancy for Service Advisor / Workshop Controller
Do you have a passion for the motor industry with a solid understanding of automotive systems and terminology? Maybe you are a vehicle technician looking to come off the tools? If you love cars as much as we do then this is a wonderful opportunity to join our team.
Position Details:
This is a full-time position.
Basic hours will be Monday to Friday 8am to 6pm, with one hour daily lunch break (or option for two smaller half hour breaks if preferred). There is an option to work additional alternate Saturday mornings overtime if desired.
The Role:
1. To provide exceptional customer service by assisting our customers with their automotive service requirements.
2. To manage the service diary and oversee each vehicle’s journey through our workshop.
3. To issue work to our team of technicians.
4. To utilise your mechanical knowledge to accurately estimate vehicle repairs and effectively communicate with customers at every stage.
Requirements:
1. You will play a key role by professionally managing customer enquiries, resolving issues and ensuring that our service reception operations run smoothly and efficiently.
2. Excellent organisational, time management and prioritisation abilities are critical.
3. You will need to be able to multi-task, switching between jobs, in a demanding high pressured environment.
4. A good level of common sense is a given; you must be pro-active, motivated and able to use initiative.
5. Applicant must have good keyboard and communication skills. A ‘customer first’ approach is important. When it comes to giving good service, we are looking for someone who can exceed our customers’ expectations.
About us:
We are a busy garage and the ability to work as a team, multi-task and stay calm under pressure is essential. We offer competitive rates of pay, depending on previous experience and qualifications. We have a health and wellbeing programme which offers benefits to permanent full-time staff (for instance use of facilities at local leisure centre or local garden membership). Working together, we enjoy various company social events during the year. We are a growing business and this position has advancement opportunity for the right person.
If this position sparks an interest, please do get in touch; we would like the opportunity to talk to you.
Job Type: Full-time
Pay: £30,000.00-£37,000.00 per year
Benefits:
* Company events
* Employee discount
* Gym membership
* Health & wellbeing programme
Schedule:
* Monday to Friday
Experience:
* Service Advisor: 1 year (preferred)
Location:
* Dorset, SP8 4QA (preferred)
Work Location: In person
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