Job Description We are seeking an experienced PMO lead / enterprise PMO to support the expansion of our multi-disciplinary Business Operations Team. The team is the information hub for projects, portfolios and programmes within the Client Delivery / Professional Services business unit and is now growing to support the full UK Lending business and underpin the success of all business units. This role will lead the reporting & change management discipline within the team and work closely with your peers, the business ops manager, and Head of strategy & transformation to define and establish best practices to bring all business units in line with our quality framework. Key Responsibilities Management Information : Lead the definition, design and continuous improvement of MI reporting for the UK Lending business, providing valuable insights that are easily digestible by the UK Lending senior leadership team (SLT) and SBS EXCOM to support data driven strategic and operational decision making. Change Management : Lead the roll out of existing Delivery tooling across the rest of the UK Lending business. Implement and control processes to ensure adherence with the quality framework and allow uniform reporting across BUs to support the UK Lending SLT. Work with the business ops manager and Head of strategy & transformation to build a business ops roadmap and manage change projects to deliver against this. Portfolio Oversight : Oversee analysts on your assigned portfolios and be accountable for the implementation and control of financial control, delivery governance, and other business operations mandated processes to turn ad hoc approaches into repeatable, systematic processes to avoid potential oversights or inconsistencies between BUs. Business Partnership & Continuous Improvement : Advocate the services of the team and the beneficial outcomes we can deliver, while influencing managers and leadership team to maintain clear boundaries of responsibility. Promote and nurture a culture, inside the team and across the business, that motivates and inspires excellent performance, embraces change and delivers continuous improvement.