Role: Techbar Support Engineer
Location: Leiston, UK
Onsite
Inside IR35
Job Description
Job Purpose and primary objectives: Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users.
The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Key responsibilities (please specify if the position is an individual one or part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
Managing incident queues
Handling calls with Customers, VIP user management
Vendor management
Responding in a timely fashion to reactive or proactive incidents
Recording and documenting incident tickets
Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
Management of Win-10 devices (MMD - Microsoft Managed Devices)
Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
Antivirus Management (Defender/McAfee)
Device movement from one desk to another as per requirement/project requirement.
Unpacking and Repackaging of Laptop/Desktop...