The Vacancy Customer Service Advisor Llanelli, SA14 £30,420.00 OTE Bonus of up to 25% of annual salary Hybrid working 33 days holiday (including public holidays) rising to 36 with service Competitive benefits: Internal recognition schemes with financial award Reward Hub - Employee discount and well-being scheme Free onsite parking Work based pension up to 28 days annual leave plus all public holidays Summer and Christmas Parties Work social events Overtime opportunities Refer a Friend Scheme -£500for each successful referral Great training, lots of support and become part of a friendly team, that recognises and rewards high performance with career progression opportunities. Are you looking for an opportunity to work in a rapidly growing, award-winning company that delivers meaningful work? About the role Youll be joining a friendly team, where your role will focus on helping our customers find a sustainable solution to managing their energy or utility bills. Youll use a variety of contact methods, including telephone and digital channels, so youll need a warm and friendly telephone manner and experience using digital communication systems, such as email and web chat. Youll be helping customers to potentially work out an affordable payment plan, so youll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances. Youll also help to resolve any customer queries, to ensure we look after our customers. Well give you the best start in your role, we will show you the Sonex way. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed. In this role we can promise that you will leave work knowing you have made a difference. Previous customer service or call centre experience is desirable, but not essential. Wed also consider candidates who havent got customer service experience, who have the natural strengths to thrive in this role. Our perfect candidate Mature outlook on life and has life experience Passion for delivering a great customer experience Ability to demonstrate strong communication skills and an excellent telephone manner Reliable, trustworthy, discreet, and professional An active listener who pays close attention to detail Able to demonstrate our values by putting the customer at the heart of everything you do Empathetic and can quickly understand our customers needs Determined and comfortable working within quality targets and KPIs Self-motivated, with an enthusiasm to learn, develop and grow Able to work independently as well as part of a team Working experience of Microsoft Office / 365 Requirements Good spoken and written English Due to location of the office, own transport would be required Not interviewed within the past 6 months Who are we? Sonex financial is part of the Lantern group and is an award winning debt servicing customer management company that provides an industry leading specialist vulnerability service to vulnerable customers who find themselves in arrears. We work in partnership with our clients to provide a specialist and bespoke collections service to the most vulnerable customers who enter early stages of collections. The aim of this partnership is to identify customers in vulnerable situations as early as possible providing support and resolution wherever possible. We provide a bespoke service unparalleled in the industry helping the most vulnerable in society to get back on track and prevent them from potentially worsening their financial situation. Were committed to equality, diversity and inclusion so well collect your data for monitoring purposes. All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search. The Company Sonex Financial is part of the Lantern Group, whove proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We partner with a number of the big energy and utility providers, helping their customers, experiencing financial and vulnerability, find the right solution based on their personal circumstances.