HGV Service Advisor Salary: £28-30k Per Annum Basic plus bonus (up to 34k OTE) Hours: Monday to Friday Days 42.5 hours and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus. Location: Bicester We are seeking a professional and experienced HGV Service Advisor to join our Bicester based Commercial Service Team. If you have HGV and customer service experience within a commercial vehicle setting we would love to hear from you - we also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV. Benefits Multi manufacturer training programmes available we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday Purchase Scheme (acup to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500) Paternity pay Full 2 weeks pay Personal Accident Scheme & 2 x Death in Service Policy Corporate uniform provided Cycle to work scheme Free Parking on Site Working for a friendly family business Responsibilities: Deal with customer needs face-to-face and over the phone with a professional and friendly approach Work in Progress (WIP) control for the workshop MOT and service scheduling Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract To promote additional workshop services/repairs where applicable To identify and add parts to WIPs Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers To ensure parts are ordered/requisitioned once relevant authority is received Inform customer of outstanding campaigns and arrange for work to be completed To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work To assist and develop parts sales with the objective of meeting relevant targets To cost completed work and raise invoices To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts Build rapport with all staff and customers To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: Excellent customer service skills Excellent interpersonal, verbal and written communications skills Proven organisational and administration skills Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask both alone and part of a team Please call Suzanne on 07892 689 496 or submit your CV. ADZN1_UKTJ