Starting salary for 20 hours per week is £14,111 rising by yearly increments to a maximum of £15,488 per annum. (Full time equivalent is £26,106 to £28,563 per annum). No annual leave will be approved due to the essential training required for the role - dates when no leave will be approved to be advised when appointment is confirmed. Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.
Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting. The role includes:
1. Being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means.
2. Providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, 'signposting' to partner agencies.
3. Receiving and recording information appropriately and accurately.
4. Dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.
5. Attending an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
6. You will be required to travel to other Stations, regardless of your base station, for further training.
7. You will be able to claim overtime for these additional hours for training purposes.
8. Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.
Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers. The selection for this role will consist of Shortlisting and Interview. Applications will be anonymised and then shortlisted by the shortlisting panel. Following the shortlisting you will be notified of the recruitment decision via email along with feedback on your application. If successful, you will then be invited to an interview. This will be based on the behaviours outlined within the role profile. The interview process is due to take place week commencing 10 March 2025. Some roles may also require an assessment and/or fitness test. Further information on this will be provided following the shortlisting process.
Pre-requisites: If you are successful through the selection stage of the recruitment process, we will make a conditional offer of appointment and commence pre-requisite checks. These checks can include:
* Vetting checks
* Reference checks
* Medical assessment
* Qualification review
* Right to Work checks
Minimum Requirements:
* Proven customer focus approach.
* Excellent communication skills, including experience of dealing with conflict.
* Ability to work under challenging and difficult circumstances.
* Effective team working skills.
* Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar).
* Full driving licence, unless prevented by reason of disability.
Salary: Grade 4 - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum. Please note that the above salary is based on working 37 hours per week. If this role is part-time or you are appointed on a part-time basis your salary will be prorated to reflect this. Exceptions to starting salary may apply if you are an existing Devon and Cornwall or Dorset Police Staff employee substantively posted to a role at the same grade.
Type of employment: Permanent
Type of working arrangement: Static-Worker - A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.
Hours per week: this role is 20 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need. The Police Enquiry Office will be open from Monday to Saturday.
What benefits you get if you join us:
* A competitive salary with yearly increments.
* Plus Weekend Working Allowance.
* 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
* Sick pay allowance, variable in accordance with length of service.
* Local government pension scheme.
* Supportive training and mentoring, including with IT and systems.
* Access to the Blue Light Card Scheme for discounts and services.
* Access to Group insurance scheme (via salary sacrifice scheme).
* Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
* Continuing Professional Development.
* Making a difference within your community.
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