We are seeking a skilled Receptionist to provide exceptional customer service and manage hotel operations.
As a Receptionist at JW Lees, you will be responsible for ensuring a seamless guest experience, handling bookings and reservations, and maintaining a safe and welcoming environment.
Key responsibilities include:
* Meet and greet guests and visitors to the hotel
* Manage face-to-face, online, and telephone bookings
* Check all reservations and room allocations
* Handle guest queries and requirements
* Check guests in and out of the hotel
* Prepare restaurant reservations
* Maintain occupancy levels on the computer system
* Manage the computer system, including room rates and changes
* Deal with customer requirements, complaints, and service issues
* Handle cash and card payments
* Ensure a safe environment in which to work
About JW Lees:
Proudly family-owned and nearly 200 years old, JW Lees are a traditional brewer with a passion for great beer, fantastic food, and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together.
Our values are at the heart of everything we do:
* Proud of our heritage and traditions
* Savvy about what our customers want
* Honest in all our dealings
* Passionate about our products and services
* Personal in our approach to customer service
* Together as a team, we achieve more