Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK. About the Role: We are actively seeking a customer service advisor, to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must. We are looking for an individual seeking progression with 50% of the team having been moved up levels in the last 2 years and now all earning a new pay grade. Location: Pride Park, Derby, Derbyshire. Hours: 40 hours per week on a 7 week rotating schedule. 3 weeks a month 07:00am-15.30pm and one week 09:00am-18:00pm. One weekend a month required. Salary: £26,000 per annum (with potential annual bonuses based on performance on top) Overtime: Paid at x1.5 (Monday-Saturday) and x2 on a Sunday Responsibilities - but not limited to: Optimising, preparing and scheduling the preventive, planned and remedial maintenance. You will schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity. Working closely with the engineers to identify and rectify issues whilst improving the effectiveness of the operations department. Maintaining high standards within Health, Safety & Environment, Housekeeping, Performance, Waste, Communication and Continuous Improvement. Effectively supporting the Operations Manager and operations team to meet output requirements in quality expectations, cost management and the delivery of key objectives and operational performance targets. Managing and coordinating the promoted workload according to defined priorities, estimating resource and duration requirements in line with agreed metrics. Participate and supporting scheduled meetings. Experience and qualifications required for the role: Working knowledge of SAP systems would be desirable. Experience of working within a fast paced environment. Previous experience of planning and co-ordinating maintenance work. Proven knowledge of using continuous improvement tools and techniques. Ability to make decisions in a time pressured environment. Competent skills in Microsoft Office, particularly Excel. What you will get in return: In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. What we offer: 25 Days holiday plus Bank Holidays Pension Death in service Training and progression opportunities Overtime Free parking This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. Lanes - https://www.lanesgroup.com/ Lanes I - https://lanes-infra.com/ SUS - https://sus.co.uk/ Clearflow - https://www.clearflowltd.com/ AQS - https://aqsenvironmentalsolutions.ie/ We are an equal opportunities employer and welcome applications from under-represented members of the community Strictly no agencies please