Job Title: Lead Operations Technician Location: South Wales (Hybrid)Salary: Up to £40,000 p/annumCPS Group UK are recruiting a Lead Technician to join a leading organisation specialising in information and cyber security training. In this role, you will oversee a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.Key Responsibilities:- Conduct remote and on-site assessments of venue networks and internet infrastructure.- Troubleshoot any network or internet issues during live events.- Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.- Assist Operations Technicians with technical queries.- Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.- Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.- Participate in the hiring and interviewing process for new technical staff.- Organize and oversee individual and team training sessions.- Ensure team members stay updated with the latest technology developments, in collaboration with international teams.- Set and manage team KPIs and objectives.Essential Skills & Experience:- Hands-on experience with installing and configuring computer networking equipment.- Previous experience in line management.- Strong troubleshooting skills in live e...