Senior Spa Therapist (Full time) - Hale Country Club & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
JOB DESCRIPTION:
Location: Hale, Cheshire
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including some weekends (5 days a week)
Salary: Competitive, reflecting your skills and experience
Hale Country Club & Spa is recruiting for a full-time Senior Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.
PRIMARY ROLE RESPONSIBILITIES:
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver a world-class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* High standards of presentation and cleanliness are maintained at all times
* Delivering brand standards
* Booking in clients and taking phone calls
* Achieving treatment and retail targets
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent
* Previous Beauty therapy experience in a 5-star/luxury background
BENEFITS:
* 50% off dining at Hale Country Club & Spa and discounted membership
* Exclusive room rates for you and your family at King Street Townhouse Hotel
* 20% off dining at King Street Townhouse Hotel
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In-person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
* Access to in-house Wellbeing Program
* Pension scheme for financial stability
APPLICANT REQUIREMENTS:
* Specific experience within a spa/health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
APPLY:
To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
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