Department: Customer Success Location: Cardiff, UK Description Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. The Customer Success Executive role holds responsibility for the renewal of our customers SafeWorkforce consultancy subscription. This involves building relationships throughout their membership with us, ensuring service expectations are being delivered as a minimum, and opportunities to better utilise and maximise our services are explored, ultimately leading to successful renewal of the membership. Leading with a customer-centric approach, you'll play a vital role in building long-term relationships with existing clients, ensuring they receive a value add expereince and are satisfied with the renewal of their SafeHR and SafeWorkforce products. This isn't your typical renewals role – it's a consultative, relationship-building opportunity where your success is measured by both individual and team KPI's, directly supporting the company's ambitious growth plans. You'll have the opportunity to create and prioritise your daily pipeline, managing a select number of accounts, which will allow you to understand and address each of your client's needs. Our products include: SafeContractor - our contractor accreditation solution to prove a business is safe and responsible. SafeHR - our HR consultancy and software solution that typically supports SME business with expert HR advice, consultancy and software. SafeWorkforce - our Health & Safety consultancy and software solution that supports a number of business types with managing their work based health and safety matters. SafeSupplier - our supply chain verification solution that assures your customers that you meet the standards they require. What that means day to day Structured and methodical approach to task management and prioritisation of your own daily pipeline management, ensuring you are achieving your targets. Take a consultative approach with customers, understanding their challenges through effective questioning and active listening, ensuring they get a value add service. Prepare for each customer meeting with as greater understanding as is reasonable of their known experience, based on the internal and external insight available. Respond effectively to customer queries regarding the membership, including; membership features, benefits and basic health & safety and HR requirments Reach out to clients via telephone and email to discuss the SafeHR and SafeWorkforce services and renewal costs. Manual administration of the sale involving processing payments, issuing proposals and contracts. Utilise tools like Power BI and Dynamics 365 to track, update, and manage accounts independently, with the ability to pull your own data and create a customised dial plan. Work in a dynamic, fast-paced environment where you'll adapt to change and have the opportunity to contribute to a growing company. Understand, interpret, and communicate sales data effectively to help improve processes, tactics, strategy, inputs, and outcomes through weekly pipeline calls. What you’ll need to be successful The successful candidate would have previous telephone experience with a strong focus on relationship-building and customer service. A friendly, open, and chatty personality, along with a can-do attitude, is essential, as you'll need to engage in consultative conversations, understand customer needs, and handle potential objections effectively. You'll have excellent organisational skills and strong attention to detail, enabling you to prioritise and manage your pipeline. Experience with Microsoft technology is important, with a particular preference for Power BI and Dynamics 365, though full training will be provided. The successful candidate will also have the ability to communicate effectively with the customer base, via inbound and outbound phone calls, and e-mail. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits > Enhanced Parental Leave >Generous annual leave > Healthcare Plan > Annual Giving Day – an extra day to give back to yourself or your community > Cycle-to-work Scheme Future Planning > Pension scheme with employer contributions > Life Assurance – 3X base salary > Rewards Program – access to discounts and cashback > LinkedIn Learning License for upskilling & development Interested but don't feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.