Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.
This role is key to the successful delivery for a high level of service as agreed and outlined in the contract agreements between GSA & Clients.
You will help significantly shape the development of company strategy by ensuring GSA meets the required performance levels & customer service standards.
This is a demanding tole that will provide excellent opportunities as the business grows. You will need to be proactive, meet deadlines, liaise with people at all levels, work accurately & respect confidentiality of the business and its clients.
Main duties and responsibilities
* You will be responsible for the following key points and maintain professional relationships with internal parties.
* Produce weekly/monthly reports.
* Answering internal/external phone calls, delivering a good customer service each time
* Monitoring T&A data directly from the system – Highlighting areas of concern
* Completing daily/weekly attendance sheets
* Provide effective administrative support to the business streams as required.
* Updating and coordinating the project tracker
* Maintaining records on spreadsheets & databases
* Ensuring all files are complete and stored for audit or Business streams reviews.
* Scheduling appointments as required.
* Producing accurate minutes of team meetings and other key meetings
* Attend to ad hoc requests as required in a timely and polite manner.
* Planning Site visits
* Role is office & field based.
* Traveling for work – Staying away 2-4 nights per week on rotation.
* Engage with client – Signing into store, checking standards & detailing reason for visit.
* Visiting stores for project rollout & other business requirements.
* Training both area, regional managers & office administrators on the T&A System
* Training operatives on site on how to work the T&A system.
Salary - £24000 - £26000 based on experience.
28 days holiday bank holidays inclusive.
Free on site parking and referral program