IBIS Queens Quarter - Night Supervisor
Andras Hotels - Ibis Belfast Queen's Quarter
Belfast
About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
This is a crucial role within a Boutique like 56 bedroom Hotel. As a part of hotel team of 15 staff you will learn the working and managing of all departments in the hotel. As Night Supervisor, you will be overseeing the running of the hotel from sunset to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. Particular emphasis is placed upon maintaining the security of the hotel, and you may at times assist other departments to ensure excellent service is provided to our guests.
Hours
24 hours
Pay
£13.23
What we offer
* Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
* Health Care Cash Plan
* Diamond membership of Kingsbridge Hospital Group
* Enhanced Pension Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Cycle to work
* Recruit a friend scheme
* Employee Appreciation and Social Events
* Employee of the Month Award
* £20 for completion of FLOW training
* Increased Annual leave with service
* Discount at Bodyscape - Employee rate and family and friend rate
* Cyrospa discount rate at Bodyscape
* Communication and advice on Health and Wellbeing
* Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
* Work for globally renowned Hotel Brands
* Reward Club Incentive Scheme
* Hotel Incentive scheme
Important Information
Location: Ibis Belfast Queen's Quarter, Ibis Hotel, 75 University Street, Belfast, Northern Ireland, County Antrim, BT7 1HL
Date Posted: 17th February 2025
Closing Date: 3rd March 2025
Industry: Hospitality
Job Type: Part time
Salary: £13.23 Hourly
Your day to day
* Take pride in your appearance and place as a brand ambassador
* Wear your uniform with pride
* Be the warm welcome that kicks off a memorable guest experience
* Acknowledge all members and returning guests, in person or on the phone
* Do late check-ins and early check-outs
* Serve drinks from Hotel Bar to our Hotel residents
* Cook and serve limited night food menu to our guests
* Set up continental breakfast in the morning and cook hot breakfast for early departures
* Stay safe all the time. Following our safety procedures, report all incidents and wear any protective gear needed
* Handle cash and card transactions
* Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
* Own kitchen - keep on top of supplies and equipment, and minimise waste
* Be cleaner than clean - meet or exceed local cleanliness and hygiene laws
* Give guests a better experience by helping with any queries or advice
* Take on other ad-hoc duties when the whole team needs to pull together
* Handle any complaints at night as per hotel's problem resolution training.
What you will need
Required criteria
* Experience within a customer service role
* Basic level of IT proficiency
* Must have a clear understanding of English
Desired criteria
* Experience within the Hospitality industry
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city. We are proud to be at the forefront of hospitality in Northern Ireland.
Our benefits
* Health insurance
* Vacation, Paid time off
* Retirement plan and/or pension
* Office perks
* Employee development programs
* Gym membership or wellness programs
* Cycle to work
* Referral bonus
* Competitive salary
* Preferential room rates
* Family and friends rates
* Long service recognition
* Free meals during shifts
* Free parking or Discounted parking
* Wellbeing Scheme
* Work With Charities
* Social Opportunities
* Employee of the Month
* Employee Recognition Scheme
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