1st Line IT Support - Junior. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior 1st Line IT Support /1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression!! Please note this role is 100% office based (offers no WFH).
You must have experience/technical skill in the following :
* 3-6 months experience within an IT role.
* Good knowledge of Microsoft office.
* Excellent customer service approach / organisational skills.
* Team player but also able to work alone.
* Excellent written and verbal skills.
* Can do approach!!
Role involves:
* First point of contact for all IT enquiries (mainly over the phone), converting end user requests / incidents into tickets (30-35 tickets per day)
* Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets.
* Field / assign tickets to the wider team allocating according to skill set.
* Where necessary support the investigation and resolving of requests and incidents.
* Providing designated users with Mobile Phones, setting mobiles up with standardised Applications.
* Support the wider team with investigations on incidents.
* Field / assign tickets to the wider team allocating according to skill set.
* Document and publish communications for the IT department, projects, and any other required comms.
Please send your most up to date CV to me ASAP for a full job spec