We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.
Job Title: AIML Engineer
Duration: 3 months
Location: Hybrid - 2 days Glasgow
Job Description:
Job Purpose
To design, develop, and implement advanced AI/ML models and solutions within the contact center environment, specifically focusing on generative AI (GenAI) initiatives. The role involves collaborating with cross-functional teams to enhance customer experience, operational efficiency, and business outcomes.
Key Responsibilities
Model Development:
o Develop and refine AI/ML models, including natural language processing (NLP), machine learning, and deep learning techniques, to address specific contact center challenges.
o Research and implement cutting-edge GenAI technologies for applications such as conversational AI, content generation, and intelligent automation.
o Collaborate with data scientists and engineers to ensure data quality, feature engineering, and model performance.
Solution Implementation:
o Integrate AI/ML models into contact center systems and platforms, ensuring seamless integration and optimal performance.
o Develop and deploy AI-powered applications, such as chatbots, virtual agents, and intelligent automation tools.
o Monitor and optimize model performance, identifying areas for improvement and retraining as needed.