Job Description: • Verify that all vehicles secured the night before are on the lot and windows are marked with last six of the VIN, client, key status, and drivability • Keep track of appointments, delivery times, and transport information • Handling customer personal property pick-ups and vehicle redemptions • Record daily deliveries and releases to reconcile inventory • Assist and support the Repossession Agents when needed • Over see that all personal property from all vehicles, create a detailed inventory in company apps and stored properly • Monitor the property area and remove outdated property • Communicate with statewide team members Requirements • 1-2 years’ relevant customer service experience -recovery or collections preferred • High School diploma or equivalent required • Good computer and keyboarding skills with the ability to operate a tablet with apps • Working knowledge of the repossession process, account handling, and vendor communication preferred • Detail-oriented and the ability to multitask • Must be extremely organized be able to stay on track for upcoming time-sensitive deadlines • Exceptional interpersonal skills, professional, courteous with outstanding oral and written communication skills • Ability to work with a diverse customer and workforce population • Assertive individual with effective investigative and follow up skills • Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment • Work and communicate well with other team members Physical Requirements: • Use a tablet, laptop, and cell phone