Temporary Accommodation Allocations Officer
Ashford
Temporary
Full time
Are you experienced in managing temporary accommodation and passionate about supporting those in housing need? We are looking for a dedicated Temporary Accommodation Allocations Officer to join a busy Local Authority team in Ashford and help ensure safe, suitable placements for residents.
THE ROLE
As a Temporary Accommodation Allocations Officer, you will be responsible for managing the day-to-day placement of clients into temporary accommodation, ensuring suitability, safety, and efficiency at every step.
Match clients to available temporary accommodation through thorough suitability checks
Carry out sign-ups and set up rent accounts to support income collection
Ensure accommodation meets health and safety standards through site visits and documentation reviews
Maintain accurate records on landlords, units, and placements
Respond to complaints and tenancy issues, escalating when required
Coordinate movements and voids to reduce vacant property time
Liaise with internal teams to facilitate smooth transitions to permanent housing
THE CANDIDATE
The ideal candidate will have previous experience working in a similar role within a housing or local authority setting, particularly with temporary accommodation.
Strong knowledge of housing legislation and statutory duties
Experience in client placement and tenancy sign-up processes
Confident managing rent accoun...