Purpose of the Role The Operations Manager ensures safety, operational, technical, and FM performance across the centre, meeting all statutory, contractual, and best practice requirements. This role leads and inspires teams to deliver best-in-class operational performance, aligned with strategic objectives, while enhancing environmental and social value. Key Responsibilities/Accountabilities Operational and Technical Performance: Ensure peak performance across all services, overseeing contractors, compliance, and sustainability initiatives aligned with NetZero objectives. Maintain health & safety compliance, manage life cycle works, and track faults and maintenance issues. To lead on Emergency Planning, Business Continuity planning and Duty Management planning. Team Leadership: Lead operational teams, providing direction, feedback and clear objectives, ensuring high standards of service. Act as Duty Manager during out-of-hours and weekend shifts when necessary. Contractor and Service Management: Supervise contractors, ensuring adherence to specifications and SLAs. Monitor contract performance, escalate issues as needed, and ensure compliance with landlord equipment maintenance plans. Oversee budgets and report changes to the Centre Manager. Health & Safety & Security: Maintain fire, health, and safety standards, conduct regular inspections, and ensure compliance with regulations. Manage first aid supplies and ensure sufficient staff are trained. Oversee security operations and liaise with local authorities. Maintenance and Operations: Ensure the centre is maintained to the highest standards, minimising liability risks. Oversee maintenance of plant and machinery, and report repairs to relevant management teams. Monitor and coordinate daily checks of common areas, ensuring quick remedial action. Public Relations & Stakeholder Relations: Establish good relationships with local authorities, emergency services, and other statutory bodies. Collaborate with the promotions team for safe, effective promotional activities. Staff and People Management: Work with contractors to set and achieve goals and ensure staff are well-presented and trained. Implement training and development programs as needed and work with key service partners to drive motivation and engagement. Quality Assurance: Review training programs and ensure adherence to quality standards. Skills, Knowledge and Experience Candidates will be required to demonstrate the following: Essential: Retail/leisure service experience, including team management and customer relations. Demonstrate strong technical ability with demonstrable experience of running life cycle programmes within/on a similar environment. Strong understanding of H&S legislation and compliance management. Experience in managing maintenance, security, and cleaning services in a public environment. Strong budget management and sustainability experience within retail. Excellent interpersonal and communication skills. IOSH Trained, NEBOSH Health & Safety qualifications. Desirable: Supervisory/managerial experience in retail operations. Proficiency with Microsoft Office. First Aid qualifications and experience liaising with emergency services. Working Hours - 40 Hours per week. Site cover is 9:00 – 17:30 Monday – Sunday 5/7 on a rota basis. Due to the nature of this role, there will be occasions where you will be required to work outside of normal hours for emergencies, early starts for project work and late finish should site requires this. Salary - £60,000 depending on experience LI-DNI Please see our Benefits Booklet for more information.