With our Consumer at the heart, your key focus will be to:
1. Responsible for providing people and departmental leadership across the commercial functions of our business.
2. Focussed on the revenue growth and product offering across our gift shop, bar and café.
3. Provide leadership and line management to your team with the aim of delivering the best distillery retail experience in Scotland.
4. Set and deliver the strategic vision for commercial within Dewar’s Aberfeldy Distillery brand home.
5. Work in collaboration with sales and marketing team to align ongoing strategy.
6. Work with the Brand Home Manager to help create the on-site budget and its ongoing management, including tracking and monitoring of the revenue lines you are responsible for.
7. Managing profit driving and cost control measures of the Commercial functions of the business, as well as helping to implement new revenue generation initiatives.
8. Leading the Senior Tour Team, ensuring all checklists and SOPs are checked and updated. Duty Management of the business on a rotational basis, including cash handling, safety and customer care. This includes on-call responsibilities.
9. Understand, lead and comply with safety, quality and sustainability legislation, supporting audits and looking for continuous improvements.
10. Lead by example by actively delivering all experiences within the business from hosting guided tours to serving cocktails behind the bar.
11. Lead the growth of our commercial business to ensure it reflects the quality of our existing operations and grows to complement what has made us successful.
12. Manage resource and scheduling of your team within agreed budgets.
13. Lead the recruitment, induction and ongoing training of team members with focus on attracting the right talent into Bacardi.
14. Reservations support for multiple elements of the business, understanding the various booking channels and visitor profiles in this complex business.
15. Deputise for the Brand Home Manager during annual leave, sickness, or business travel.
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