We have an opportunity for an Application Operations Engineer to join an inclusive working environment. As the Application Operations Engineer, you will have a deep understanding of Atlassian tools, plug-ins, and underlying technology. You will be responsible for the ongoing maintenance and development of our Atlassian tools supporting a world-class digital service. Your role will involve supporting, maintaining, and developing our on-premise installation of Atlassian products including Jira Software and Confluence.
You will be trusted with the following meaningful responsibilities:
* Support the business in creating Jira projects and Confluence spaces.
* Create workflows, fields, screens, reports, dashboards, etc. based on custom requirements.
* Administer the backend (RHEL) Atlassian infrastructure and ensure the platform is highly available, reliable, and secure.
* Administrate the patching, backup, and recovery of the Atlassian infrastructure.
* Determine ways to optimize/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests.
* Provide new ideas or processes for using the Atlassian suite more effectively.
* Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
* Manage all add-ons and integrations.
* Provide user training when required.
* Manage and own any documentation to aid support of the Atlassian suite.
The following skills are beneficial for the role:
* Experience in the administration, configuration, and support of Jira and Confluence.
* Working knowledge of enterprise authentication systems (Active Directory, LDAP).
* Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Desk, and Confluence with a deep understanding of modularized workflows, permission schemes, and notification schemes.
* Proficiency in Linux server support and configuration as well as command line troubleshooting utilities.
* Proven ability to quickly pick up and understand complex technical issues and identify solutions.
* Strong logical and interpersonal skills, including the ability to adapt to a dynamic project environment and handle multiple projects simultaneously.
* Ability to take ownership of projects/deliveries and communicate plans to various stakeholders.
* Working knowledge of using Jira REST API or other REST-based web services.
* Skills to develop solutions for integration with other tools, automate manual processes, data migration routines, and extract data for reporting and analytics purposes.
* Experience in a technical customer support role.
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
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