1. Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. 2. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. 3. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. 4. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. 5. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. 6. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. 7. As required, telephone patients with urgent/last minute appointments. 8. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. 9. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. 10. Notify appropriate out-patient staff of changes/cancellations to clinics. 11. Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists. 12. Ensure all case notes arriving into and departing from the department are traced on iPMS. 13. Reception for the out-patient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list. 14. To ensure there is adequate stationery and request supplies with relevant admin personnel. 15. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. 16. To carry out any other clerical duties as determined by the line manager. 17. Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner.