We are looking for a friendly and approachable Veterinary Receptionist to join our team at Animal House Vets.
The ideal candidate will have a passion for animals and experience in customer service and administrative tasks, and a minimum of three GCSEs grade 4/c or above. We are looking for someone with excellent communication skills, both verbal and written, strong organizational skills, attention to detail, the ability to multitask in a fast-paced environment, proficiency in computer skills, including Microsoft Office Suite, and experience in customer service and administration.
Duties will include:
1. General reception duties including greeting clients and their pets as they arrive at the clinic, verifying their information, and booking them into the system.
2. Answering phone calls and scheduling appointments.
3. Updating patient records and ensuring accuracy of information.
4. Dispensing medications and processing payments while maintaining accurate financial records.
5. Maintaining cleanliness of the reception area and exam rooms.
Extra administration roles may include:
1. Banking and paying off online and BACS payments.
2. Processing/chasing debt.
3. Assisting with insurance.
4. Dealing with client enquiries/complaints.
There will also be the need to work very closely with the leadership team to ensure procedures/processes are adhered to in regards to promoting preventative healthcare both with other team members and through the use of reports.
About our team
Our greatest strength is our staff. Our experienced team of veterinary surgeons is supported by a dedicated team of qualified and trainee veterinary nurses, and we all pride ourselves on providing the highest possible levels of patient care.
Your shift pattern
We are ideally looking for someone to work full time up to 40 hours; however, we will also consider part-time applicants. The hours include working 1 in 4 Saturdays, and this could be at any of our 4 branches, so a car driver is preferable. Being able to work as part of the team or under your own initiative is a must.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave.
* Additional annual leave for your birthday, which will be added to your holiday allowance.
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non-accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers.
* Pension scheme.
* Discounted staff pet care.
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we welcome candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Animal House Vets, Chalks Road Surgery
Chalks Road, St. George, Bristol, BS5 7AA, United Kingdom
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Animals treated:
Small animals
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