Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here Why Bytes? Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85 charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: CSP Operations Specialist Reports to (POSITION): Microsoft Operations Manager Team: Microsoft CSP Operations Department: Microsoft Operations BYTES: Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) Ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding Bytes' Microsoft (MS) Cloud Solution Provider (CSP) programme. This will help maintain the trust that has been established between Bytes and its stakeholders and will ensure that Bytes remains a trusted MS CSP partner. KEY RESPONSIBILITIES: To have Primary responsibility for specific operational areas of the CSP programme. These will be defined on a separate document and may fluctuate as the business evolves Run regular reports to aid business development and functions Assist with training of new starters and work with Lead to ensure this is delivered and recorded appropriately Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme Assist with internal and external tickets in the CSP box and resolve within defined SLAs Provide internal and external operational support to Customers over the phone or via MS Teams Identify where additional operational support is required and escalate accordingly Understanding of relevant Bytes and Microsoft systems, how they link and relate with regards the Programme to be able to assist with queries and escalations efficiently – for example – Bytes’ Cloud Dashboard, Bytes’ Portal, Bytes’ SmartInfo, Microsoft Partner Centre etc Work with MS CSP Operations Manager and feedback / help develop Internal processes and workflows that may be required QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Educated to GCSE Level with grade 5 or higher in Maths and English ESSENTIAL Years of Experience 1-3 DESIRABLE Other Requirements Articulate and confident with Customer facing skills Aptitude for data analysis Advanced excel skills Excellent verbal and written communication skills Attention to detail and accuracy Excellent time management and multi-tasking skills Other details Job Family Employee Job Function Sales Operations Pay Type Salary