Job Title: Playout Controller
Location: London, Middlesex
Hours: 38.5 hrs/week
Posted: Oct 15, 2024
Job ID: R0040946
The Core responsibility of the Playout Controller is to manage the transmission of ‘Live’ complex events, as well as to provide schedule management, output monitoring and first line recovery for any Sky hosted channels.
Responsibilities:
1. Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast.
2. Live schedule management – editing of live automation schedule to alter content or timings as required.
3. Live schedule monitoring – monitoring the output of channels to confirm and maintain fault-free playout.
4. Regulatory Knowledge – knowledge of Ofcom regulations and Sky policies.
5. Fault Identification – immediate identification of any loss or degradation of the channel outputs, as well as loss of encryption or PIN protection.
6. Fault recovery – use of system resilience or schedule editing to recover from channel loss or degradation.
7. Fault management – use of on-screen messages, voice-overs, or other messaging to keep customers informed when a fault is not immediately recoverable.
8. Escalation – efficient communication to 2nd line support teams and operational management.
9. Editorial Knowledge – knowledge of Sky’s programming and promotional strategies.
10. Logging & Reporting – accurately recording any faults, changes, or other deviations from the originally scheduled content.
11. Information Management – accurately passing on information to colleagues or operational management to ensure channel continuity.
12. Communication – concise and accurate verbal and written communication, professional and courteous at all times.
13. Training – passing on knowledge and experience of workflows, systems and procedures as required.
14. Support – Provides support to the Playout Specialist and Operational Lead functions as required.
15. Complex Live Event Management – line-up, preparation and control of complex live events including negotiation with production teams when event durations are variable or overlapping.
16. Gallery Free Production – making any necessary editorial decisions to maintain channel continuity when communication with event source is incoming only e.g. World Feed.
What you’ll bring:
1. Specialist Knowledge – skilled in Playout systems and workflows, managing live events, and managing live Sports events.
2. Industry Experience – Experience of digital playout environment, complex Live broadcast experience.
3. Leadership Skills – Excellent communication & influencing skills, excellent decision making and prioritisation skills.
Team Overview: The Playout department is responsible for ensuring the seamless, accurate and robust delivery of Sky’s channels and those of third parties that we are contracted for.
Inclusion & How You'll Work: We are a Disability Confident Employer, and welcome and encourage applications from all candidates.
Your Office Space: Our Osterley Campus is a 10-minute walk from Syon Lane train station.
We'd love to hear from you: Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky.
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