Main area: Specialised Services
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00)
Job ref: 387-SPS-4007-MF
Site: Myrtle Road Admin Offices
Town: Bristol
Salary: £23,615 pa pro rata
Salary period: Yearly
Closing: Today at 08:00
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The Reception and Appointment Clerk works in an office-based role, booking appointments and managing our telephone systems. The role involves linking with various admin teams, including the Treatment Bookings team, Clinic Coordinators, Medical Secretaries, and Nurse Specialist Support Team.
The Reception and Appointment Clerk provides a frontline welcome, support, information, and signposting to patients being treated and living with a cancer diagnosis, as well as patients with non-malignant blood conditions. This role is part of a multi-disciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in both Haematology and Oncology.
The Reception and Appointment team works across two sites: Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.
Main duties of the job
* Welcome patients to the department, ensuring that patient information is correct and that attendance is recorded on Medway/Mosaiq.
* Liaise with patients, wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
* Communicate effectively, promptly, and accurately, applying discretion and tact when necessary, with written, telephone, and face-to-face contact with patients, visitors, other Trust staff, and various external agencies.
* Escalate patient queries, capacity problems, and general issues to the line manager or relevant clinical staff as appropriate.
* Provide appropriate and timely information to all visitors to the Department or in response to telephone calls, in accordance with the Data Protection Act and any Hospital/Departmental guidelines.
* Be a point of contact for 'Outpatient' and 'Treatment Bookings' telephone calls into the department.
* Liaise with nursing and medical staff to ensure that planned day unit sessions run on time, have all relevant patient notes prior to patients attending, and that patient notes are prepped with necessary paperwork and labels.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.
As a forward-thinking, multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations have a positive local and global impact. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We aim to recruit and retain a diverse workforce that represents the local population at all levels.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
* Previous experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administration experience including filing and/or reception
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills and Abilities
* Excellent/professional telephone manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines while maintaining a high level of accuracy
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives, and carers
* Ability to work effectively in a busy team, adjust to change, and motivate each other
* Ability to work independently and as part of a team
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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