About
IT Support Technician – Desktop Support – IT Problem Solver – Support over 400 North East based business customers with technical IT issues – Based On-Site Wonderful local North East business – dynamic and growing! 3 live vacancies due to growth! 1 senior role requires driving licence and own car. Great time to join! £26.000 - £32,000, benefits, 28 days hol inc. BH, great team and environment, 9.30 – 5.15 office hours. Join an award-winning business who are focussed on growing over the next 12 months. Chloe @ Duval is recruiting, get in touch!
We are looking for a competent focused IT Engineer who can support business customers with IT issues and requirements. Must have: Windows / Office 365 support experience, passion for technology and IT, (server experience a bonus), hardware & software support.
This is a lovely business who are focussing on growth, fantastic learning and progression opportunity for the right candidate. Trust, reliability, autonomy and pride would be a good culture fit. IT geeks and problem solvers, applications to Chloe!
The Role
* Diagnose, repair, install and maintain computer and other IT related equipment and services for internal staff and external customers
* Speaking to business customers and their employees regarding IT requirements
* Organising appointment times
* Preparing reports and maintaining records as required
* Provide general support to customers
* Act as the point of contact for internal and external customers
* Any other reasonable duties required by management
We Need
* Proven experience in an IT support role with Windows / Office 365 support experience
* Passionate about IT and Technology
* Hardware and software support experience, server experience advantageous
* Excellent time management skills and the ability to prioritise tasks
* Attention to detail and excellent problem-solving skills
* Strong knowledge of software troubleshooting techniques and operating systems
* Familiarity with MS Dynamics, Remedy, or similar ticketing systems
* Great communication, organisation and customer service skills.
Great NE based IT support role, speak to Chloe @ Duval
Nice-to-have skills
* Windows
Work experience
* Desktop Support
Languages
* English
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