This global ecommerce solutions provider, who combines integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences, is seeking a Supply Chain Analyst who will play an instrumental role in engaging and helping their clients leverage their solutions for success in their ecommerce initiatives.
This role offers hybrid working, 25 days holiday, health insurance, perkbox, etc.
Key Responsibilities:
* Actively manage existing client business and respond to client contact centre enquiries, carrier claims, order management, and identify opportunities to improve.
* Develop positive client relationships leading to overall client satisfaction, monitoring performance.
* Build strong relationships with clients through effective collaboration and communication with various client team members.
* Proactively acknowledge client requests, assess requests, manage actions or pass onto the relevant function/individual to act, and communicate responses back to clients.
* Participate in meetings and lead them concerning daily activities improvements.
* Communicate directly with clients regarding issues detected and their status and resolution.
* Understand the overall end-to-end solution from both a technical and functional standpoint.
* Utilize back office tools like the ERP system JDEdwards and associated reporting tools.
* Own, analyze, assist, and follow up on operational issues until resolution.
* Troubleshoot processes and derive possibilities for enhancement.
* Understand assigned clients' marketing objectives, business needs, and budget.
* Ensure work is delivered within established timeframes and up to the company's high standards.
* Maintain client satisfaction with the company's services and track service metrics.
* Manage multiple tasks concurrently in a highly organized manner.
* Continuously build upon knowledge relevant to assigned client(s) to become the Subject Matter Expert on their processes, statistics, and challenges.
* Collaborate with functional departments to achieve the objectives of tasks/enquiries.
* Develop understanding of inventory and stock control to support customer demands and analyze risks in the supply chain.
* Act as the go-between for client contact centre teams and operations, owning client cases and responding to cases through to resolution.
* Manage carrier claims logging and submission, collaborating with clients or client contact centre teams and the internal Transportation team.
* Coordinate order management for inbound and outbound processes.
* Process imports and export orders and the respective shipping processes, prioritizing different shipments.
* Monitor and evaluate all orders and processes and prepare reports.
Skills/Experience/Profile:
* Ideally holds a degree in business administration, logistics, or a related field, or 2-3 years of Administrator experience.
* Knowledge and experience within ecommerce and fulfilment.
* Experience in scheduling materials.
* Previous experience or awareness of working in organizations during peak trading periods.
* High customer service orientation.
* Excellent communication skills with internal and external clients.
* Good problem-solving and organizational skills.
* Ability to work effectively in a team and independently.
* Good knowledge of Microsoft Applications (Excel, Outlook, Word & PPT).
* Analytic skills, ability to interpret information from numerous sources to prepare and present reports.
* Ability to work in a rapidly growing, demanding environment.
* Strong work ethic and consistent cheerful outlook.
* Curious, creative, and able to think outside the box.
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