Job summary The Continuing Healthcare Team is looking to appoint a dynamic, self-motivated Case Worker (Team Lead) to lead a small team of case workers who will provide effective and efficient liaison between the CHC Clinical staff and care providers. This is an exciting new role within the Continuing Healthcare Team which is a busy operational team within Gloucestershire ICB. Main duties of the job The Case Worker team will work alongside the team of Nurse Assessors and Complex Case Managers within a range of settings and will undertake the non-clinical case management of those in receipt of NHS Continuing Healthcare (CHC), Funded Nursing Care (FNC) and other sources of health funding. This will include liaising with placements, monitoring of care provision and changes to presentation. The Case Worker Team will support the Clinical staff to ensure the care provision meets the needs of an individual, maintain accurate records and support all aspects of work for those individuals in receipt of health funding. The post holder will have experience of working within a range of different healthcare settings. You will have excellent organisational skills and be able to work independently and creatively, using a problem-solving approach. It is essential that you are motivated, with strong leadership skills, a team player and enjoy the challenge of working in a fast-paced environment. The successful candidate will need to be able to work well under pressure, managing competing demands and prioritise according to the requirements of the service. About us Our NHS Gloucestershire Integrated Care Board (NHS Gloucestershire) is responsible for planning and buying services to meet the health needs of local people. It also brings partners together to ensure the counties NHS provides the best possible care. Alongside our communities, we want to improve health, improve access to high quality care and support when needed and make Gloucestershire a better place for the future. NHS Gloucestershire ICB had the best staff survey result in 2023 for proportion of staff who would recommend it as a place to work. More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk) Date posted 08 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Per annum Contract Permanent Working pattern Full-time Reference number D9843-ICB-6023HB Job locations Gloucestershire County Council Westgate Street Gloucester GL1 2TG Job description Job responsibilities The post holder will work alongside the CHC Nurse Assessors & Complex Case Managers within a range of settings undertaking the non-clinical case management of those in receipt of NHS Continuing Healthcare, Funded Nursing Care and other sources of health funding from Gloucestershire Integrated Care Board GICB. This will include liaising with placements, monitoring of care provision and changes to presentation which may affect an individuals eligibility. Work with the CHC Clinical staff and providers to ensure individuals are receiving appropriate care provision and regular reviews of their health needs. The post holder will be responsible for providing effective and efficient liaison between the CHC Clinical staff and care providers. The post holder will be expected to provide accurate and effective communications within and outside of the CHC service, dealing professionally and discreetly with enquiries from patients, relatives, carers, legal representatives, health & adult social care professionals and other organisations. The post holder will undertake reporting and analysis of information to support delivery and development of the role. The post holder will need to meet deadlines, collate data and maintain standards relating to the Key Performance Indicators and Quality. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation Job description Job responsibilities The post holder will work alongside the CHC Nurse Assessors & Complex Case Managers within a range of settings undertaking the non-clinical case management of those in receipt of NHS Continuing Healthcare, Funded Nursing Care and other sources of health funding from Gloucestershire Integrated Care Board GICB. This will include liaising with placements, monitoring of care provision and changes to presentation which may affect an individuals eligibility. Work with the CHC Clinical staff and providers to ensure individuals are receiving appropriate care provision and regular reviews of their health needs. The post holder will be responsible for providing effective and efficient liaison between the CHC Clinical staff and care providers. The post holder will be expected to provide accurate and effective communications within and outside of the CHC service, dealing professionally and discreetly with enquiries from patients, relatives, carers, legal representatives, health & adult social care professionals and other organisations. The post holder will undertake reporting and analysis of information to support delivery and development of the role. The post holder will need to meet deadlines, collate data and maintain standards relating to the Key Performance Indicators and Quality. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation Person Specification Physical Skills Essential Skills for manipulating information. Advanced keyboard skills, use of a range of software. Qualifications Essential Knowledge of administrative procedures, project management or information analysis. Knowledge of commissioning care provision and contractual agreements and the roles & responsibilities of agencies providing these. Awareness of a range of health service provisions. Working knowledge of Microsoft Office. An ability to maintain confidentiality and trust and an awareness of Information Governance requirements. An ability to pull together draft reports, data and other correspondence. Desirable Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Working knowledge of NHS/ASC systems including SystmOne, Caretrack, RIO & LAS. Previous experience in a similar position within the public sector. Previous Line Management experience. Communication skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills. Acts with integrity, honesty and impartiality. Desirable Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills. Planning Skills Essential Skills for supporting project management and ongoing service development. Management Skills Essential Skills for managing aspects of projects ensuring they meet financial targets. Analytical Essential Problem solving skills and ability to respond to sudden unexpected demands. Excellent time management skills with the ability to re-prioritise. Person Specification Physical Skills Essential Skills for manipulating information. Advanced keyboard skills, use of a range of software. Qualifications Essential Knowledge of administrative procedures, project management or information analysis. Knowledge of commissioning care provision and contractual agreements and the roles & responsibilities of agencies providing these. Awareness of a range of health service provisions. Working knowledge of Microsoft Office. An ability to maintain confidentiality and trust and an awareness of Information Governance requirements. An ability to pull together draft reports, data and other correspondence. Desirable Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Working knowledge of NHS/ASC systems including SystmOne, Caretrack, RIO & LAS. Previous experience in a similar position within the public sector. Previous Line Management experience. Communication skills Essential Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills. Acts with integrity, honesty and impartiality. Desirable Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills. Planning Skills Essential Skills for supporting project management and ongoing service development. Management Skills Essential Skills for managing aspects of projects ensuring they meet financial targets. Analytical Essential Problem solving skills and ability to respond to sudden unexpected demands. Excellent time management skills with the ability to re-prioritise. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Gloucestershire Integrated Care Board Address Gloucestershire County Council Westgate Street Gloucester GL1 2TG Employer's website https://www.nhsglos.nhs.uk/ (Opens in a new tab)