Are you passionate about pets? Do you have great customer service skills? Then this is the role for you!
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to:
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
About The Rota And Salary
This is a full-time role working 40 hours per week to cover opening hours between 8:30am-7:15pm. There will also be 1 in 4 Saturday mornings from 9:00am-2:00pm. The salary will be up to £23,877.57 DOE per annum.
About Us
We are an established practice located in the heart of Plymouth, with a longstanding client base. Our practice is bright and modern, having recently undergone a complete refurbishment of all clinical and reception areas. Our facilities are well equipped including theatre, large prep room with 2 tables, X-ray and ultrasound room, and separate dental room with up-to-date dental X-ray and very efficient new CR7 processor. We continue to invest in equipment and modern working practices. You will be supported by 5 experienced Registered Veterinary Nurses, 2 Animal Nursing Assistants, and a Student Veterinary Nurse, along with an efficient reception team. Rosehill Vets is RCVS Practice Standards accredited to Small Animal General Practice.
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Rosehill Veterinary Clinic, Plymouth
61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom
#J-18808-Ljbffr