Job Description
Do you have exceptional customer service skills and a flair for dealing with the public?
Do you have experience working in a busy sales environment and an interest in theatre?
We are looking for a talented individual to join our busy Box Office team as a Sales Advisor based at The Core at Corby Cube.
Job Purpose
In this customer-facing sales role, the Sales Advisor will provide excellent customer service by ensuring the smooth processing of ticket sales within Northampton Arts Management Trust’s Box Office operation. This includes providing information about shows, encouraging charitable donations to the theatre, and creating a welcoming reception environment and courteous point of contact for all visitors.
Hours
15 hours per week (2 x 7.5 hour shifts). Flexible working on a rota basis, including regular evenings and weekends, is required. The Sales Advisor role is based in Corby at The Core at Corby Cube.
Task Areas
1. To be responsible for selling tickets for all venues for which NAMT provides Box Office services and proactively work to ensure achievement of sales targets for all shows, identifying opportunities to upsell, cross-sell and promote loyalty and subscription.
2. To ensure excellent, informed and courteous service for customers at all times.
3. To assist the smooth running of the Box Office by correctly taking cash, cheques, vouchers, or card bookings in person and by telephone.
4. To stay up to date with the venue’s website and online booking features so as to be able to provide advice and assistance to customers as required.
5. To be responsible for the safekeeping of individual floats and keys and reconciling takings at the end of the shift.
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