To maintain and keep up to date all information with the procurement catalogue ensuring customers can easily identify goods and service requirements To be able to provide customers with information to make informed best practice decisions on sources of supply To source and negotiate on best prices for items and services required. To give advice to customers on items held by NHS Supplies Chain, when required, also informing customers on code changes on items they have ordered, on old or obsolete items. To deal with all customer queries relating to all orders, incorrect deliveries, return of items, mispicks etc. then communicating the relevant information back to the customer and be responsible for achieving solutions at all times. To have the ability to deal tactfully with customers in stressful or urgent situations. To keep the Manager informed of any problems which may require action. To be fully conversant with Trust Standing Orders, Trust Standing Financial Instructions, to ensure all purchases comply with the relevant guidance, and correct authorisation is sought and recorded. Identify and achieve savings in accordance with organisational and personal objectives and highlight opportunities for best value for money. To provide best value procurement advice at all times e.g. Best suppliers to approach for quotations, national contracts that can be accessed to assist in decision making etc. To maintain and update the procurement library. To support and maintain any Service Level Agreements as allocated within work portfolio Collation, dissemination and summarisation of data from the Trusts computer system to provide pertinent information, in report or spreadsheet form. To be fully conversant with all computer systems (NHS Logistics on-line, Business World ), including the use of e-mail as the main vehicles for communicating with customers. General duties within the scope of the post.