Purpose of the job
We have an exciting opportunity for an experienced and enthusiastic individual as a Triage and Allocations Officer.
We are currently recruiting for a Housing Options Triage and Allocations Officer to join the Melton Borough Council Housing Options team to provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention.
Key Responsibilities:
1. Act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments.
2. Provide information and advice on support services available and assist in exploring various housing options.
3. Complete enquiries to support the Housing Options Officers to assess homelessness applications.
4. Adapt working practices to work with vulnerable people who are homeless or threatened with homelessness.
5. Provide a front line customer-focused housing service, including the provision of housing advice and referring to specialized officers when necessary.
6. Assess applications to the Housing Register and Homeless Services in accordance with the Council's Housing Allocations policy, assisting applicants with homelessness and housing applications.
7. Allocate properties to successful applicants.
This role reports directly to the Senior Housing Options Officer and will be part of our wider Housing and Communities team.
About You
The successful candidate will be customer-focused, organized, and able to report effectively through our IT database. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve.
A thorough working knowledge of the Microsoft Office Suite of applications is key, and you will have a good working knowledge of Excel. You must be able to maintain and update electronic information systems in accordance with data protection regulations. A working knowledge and understanding of housing-related matters would be advantageous.
This opportunity would be ideal for an individual with a customer service background, an eye for detail, and an understanding of safeguarding matters including domestic abuse and rough sleeping. At Melton Borough Council, we are continually looking at how we can improve our service and processes and want someone to help us deliver it!
Working for Melton BC provides an excellent range of benefits and family-friendly working policies. These include flexi-time with no core hours, agile working arrangements enabling multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme, and a clear commitment to your continued professional development.
We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area.
You can find out more about this role by viewing the full job description and person specification on our website.
We guarantee an interview to anyone who is a reservist, veteran, or has a disability and meets the criteria for the role.
Closing Date: Noon, Monday 27 January 2025
Interviews Held: Tuesday 4 February 2025
If you would like an informal chat, please do not hesitate to get in touch with:
Rachel Chubb - Strategic Lead Supporting Communities
Telephone: (01664) 502510
Email:
Proud member of the Disability Confident employer scheme
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