This is the job At The AA, we’re more than just a breakdown service. We also take care of your homes. Our mission? To give people peace of mind with the things they love. Location: Newcastle Salary: £24,500 Bonus: Average Bonus £250per month with potential to exceed based on performance Hours: Monday to Friday between 8am -7pm & Alternate Saturdays 9am -5pm Why Choose The AA? Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait. Free AA breakdown cover for all employees the ability to add up to 3 people living at the same address. Discounts on multiple online and high street shops, experiences and food. Great employee pension schemes Physio, Dental and eye test benefits Mental health help An amazing AA Culture – most of our employees have been here for 10 years Psst….don’t just take it from us, see what our employees have to say I have worked for The AA for the last 5 years, during that time I have met great colleagues and managers and built a great working relationship with them. The company has a great commitment to staff and prides itself on great training and support throughout, to help you achieve your goals. The customer is forefront in our business and we provide exemplary service this makes me proud to work for The AA, it is refreshing to be part of a business that actually puts value in customers and staff. – Melanie, iStay What You’ll Do: Customer Retention: Engage with existing members to understand their needs, address concerns, and provide tailored solutions. Sales Pitch: Present our range of products and services persuasively. Be the bridge between customer needs and our offerings. Member Support: Assist new and existing members via telephone. Answer inquiries, address concerns, and provide solutions Collaboration: Work closely with other teams to enhance member experience and loyalty. What We’re Looking For: Think Impact: You genuinely care about our members and their well-being and want to make a difference to their day. Back Each Other: Work with a team who support and mentor each other to ensure the best service possible Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions. Own It: Our industry evolves, and so should you. Stay curious and open-minded. Additional Information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change