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This range is provided by Bidvest Noonan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
As Dual Services Operational & Technical Coordinator, you'll be responsible for the operational coordination of the cleaning and security teams. Supporting cleaning and security management in proactively maintaining regular engagement with key client contacts in line with client expectations.
The role will involve supporting the development and implementation of a well-defined Communication and Engagement model, in order to ensure all teams understand and deliver performance standards, are engaged at work, and with their colleagues. You will work in conjunction with the cleaning and security managers and soft services manager to ensure that regular formal and informal meetings are conducted with clients to identify issues or areas of opportunity or concern and to work closely with the wider management team.
Key Responsibilities
* Support the Cleaning Manager assuming responsibility for the cleaning team operations in their absence.
* Consistently ensure the delivery of client KPI’s.
* Responsibility for training & development, performance, motivation, safety, welfare, and discipline of team members.
* Ensure compliance by maintaining all contract documentation is up to date.
* Be willing to support weekly, monthly and other operational meetings, leading these meetings as part of personal development.
* Train, induct and supervise the work of the team.
* Hands-on and prepared to help, guide and support operatives to achieve required service levels.
* Endorse new company initiatives and ensure they are implemented on site. Ensure the business is fully compliant with Industry Standards, relevant employment legislation, ISO and Company procedures & policies.
* Be involved in the recruitment process and vet employees in alignment with company and client policies, terms and conditions, and be accountable for their induction and ongoing training and development.
* Actively encourage and promote team spirit and development.
* Ensure monthly payroll figures are accurate and that all relative documentation is prepared in line with appropriate deadlines and budget controls.
* Ensure that all additional project work is commenced, progressed, and concluded to the satisfaction of the client. Ensure that all necessary resources, materials, and machines are available and on site and maintained to contract specification.
* Quote for new services and ad-hoc works.
* Benchmark services and ensure best value for money.
* Responsible for implementation and adherence to all Company Health and Safety policies, procedures, and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.
* Conduct audits & regular inspections of all in-scope machinery & equipment including rectification of any faults.
* Induction, probation, training & development of team members. Team performance reviews including 121’s, ‘Mid Term’ & ‘End of Year’ reviews, hold regular team meetings.
* HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work etc.
* Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practices leading to improved practice.
* Responsible for all administration duties to support the operational excellence of the contract.
* The ability to produce operational and regulatory reports for client and Bidvest use.
* Administer the permit to work system for all Bidvest Noonan works and Bidvest Noonan contractors, reviewing contractor RAMS as well as submitting RAMS and permits for Bidvest Noonan works.
* Supervisory experience in a similar environment where you have supported, driven and innovated the service delivery across an assignment.
* You will be able to demonstrate leadership, influencing and communication skills to deliver outcomes that meet operational requirements.
* You will have experience in analytical skills, alongside demonstrable experience of leading, supporting & developing teams.
* Proven experience of improving performance by introducing more efficient working practices and continuous improvement is essential to succeed.
* Must have sound knowledge of the cleaning industry with a keen interest in learning security operations associated standards and protocol in the appropriate sector.
* Must hold a current SIA licence or be willing to work towards achieving this within the first 3 months of appointment.
* Must have knowledge of reporting requirements within this sector and understanding of sector KPI’s.
* Must have excellent communication and influencing skills – This role will require interaction at various levels within the company as well as internal and external customers.
* BICSc assessor (Desirable, requirement to provide compliance & membership), if not held then will be required to work towards.
Working Hours: 7AM - 4PM, however will be required to support in varying hours between 0700-0000hrs but still required to work 8 hours on an operational need basis.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Facilities Services
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