Job Advert: Customer Care Advisor - Hybrid
Location: Coventry
Salary: £25,500 plus commission
Working Hours: Full Time Monday to Friday, hybrid working – 3 days in office, 2 from home
Role Purpose for a Customer Care Advisor:
Reporting to the Customer Care Manager and working as part of a team, you’ll be speaking to customers over the phone and via live chat to take orders and give solutions whilst ensuring effective, fluid working between internal departments.
Key Responsibilities of a Customer Care Advisor:
1. Deliver outstanding customer service to make customers feel welcomed, valued and confident in their purchasing decisions.
2. Manage and convert sales opportunities through incoming and outgoing calls, as well as web live chat.
3. Proactively contact customers who have shown interest in the products, offering additional services and identifying opportunities to close sales.
4. Understand customers needs, offering tailored advice on products and accessories to suit their project requirements and budget.
5. Generate quotes for customers, send them via email, and follow up with scheduled calls.
6. Work towards targets and KPIs set by your line manager, consistently striving to meet or exceed goals and performance expectations.
Key Skills/Attributes of a Customer Care Advisor:
1. Previous experience in a customer-focused or sales role.
2. Exceptional communication skills with the ability to build rapport with customers quickly.
3. Highly organised, efficient and capable of completing tasks within set timeframes.
4. Motivated and driven, with a passion for achieving success and exceeding objectives.
5. Positive attitude and the ability to work effectively both independently and as part of a team.
If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Care Advisor and take the next step in your career.
How to Apply for the role of Customer Care Advisor:
Please send your CV to Morgan Parkes Recruitment.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.
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