Textron Amsterdam, North Holland, Netherlands
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Textron Amsterdam, North Holland, Netherlands
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Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron markets products under several brands, and its vehicles are used in environments ranging from golf courses to factories, airports, and planned communities.
Textron GSE is seeking a Senior Aftermarket Manager responsible for aftermarket and service across Europe, the Middle East, Southeast Asia, New Zealand, and Australia. The role includes managing Textron GSE spare parts, service departments, and the Poyle maintenance support operation, aiming to achieve the annual operating plan (AOP) and improve customer experience. Travel will be essential for maintaining and expanding the customer base.
Responsibilities Include, But Are Not Limited To
* Leading and developing the aftermarket team to meet objectives and exceed SLA's
* Improving efficiency in terms of time, cost, and quality
* Maintaining client contact for feedback on products and services
* Resolving client issues and complaints
* Building strong relationships to increase sales and revenue
* Monitoring contract details and assisting with renewals
* Coordinating marketing campaigns for product awareness
* Developing strategies for customer satisfaction and increased returns
* Collaborating with sales to enhance performance
* Supporting clients according to customer service standards
* Optimizing support and service processes, tools, and systems
* Negotiating prices and contracts to ensure profitability
* Overseeing post-sales services to ensure customer satisfaction
* Staying updated on job operations through research and training
* Reporting on after-sales activities to management
* Ensuring compliance with policies
Qualifications
Ideal candidates will have:
* A degree in Engineering or equivalent experience in technical support
* At least five years of leadership experience
* Knowledge of the GSE industry (advantageous)
* Experience in technical sales and spare parts sales
* Experience with international exports and working with agents
* Multilingual skills, especially German (desirable)
* Knowledge of ISO 9000 standards
* Strong customer focus and communication skills
* Proficiency in Microsoft Office and business systems
Additional Details
Recruiting Company: Textron Specialized Vehicles
Primary Location: Netherlands - Amsterdam
Other Locations: Germany - Munich, Sweden - Skåne-Trelleborg, UK - Ipswich, London, Sweden - Stockholm
Job Function: Product Support
Schedule: Full-time
Job Level: Manager with Direct Reports
Job Type: Experienced
Shift: First Shift
Job Posting: 02/25/2025
Job Number: 330595
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