Are you an experienced Customer Service professional looking to join a company where you can build a career and invest in your development?
The Portfolio Group has a phenomenal opportunity for a talented Customer Service Advisor to join a vibrant company with incredible growth plans. They have won many awards, such as the 'Feefo Platinum Trusted Service Award 2021'. We are currently supporting one of the UK's longest leading information resource businesses for HR, Tax & Accounting Professionals, part of a Global Group with a multimillion-pound turnover that keeps on growing.
As a Customer Service Advisor, you will focus on managing existing clients and being the first point of contact for any queries or concerns. You will deliver world-class care, exceeding clients' expectations by providing fast, client-focused solutions.
Day-to-Day Responsibilities as a Customer Service Advisor:
* Contacting clients to welcome them to the business and booking their initial appointments with consultants.
* Maintaining client profiles, including additional sites and changes in employee information where appropriate.
* Receiving client and consultant telephone calls and resolving queries and service issues.
* Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving.
* Ensuring that all client service issues, whether verbal or written, are acknowledged in line with the complaints procedure.
* Liaising with the new business resolution specialist to handle new business intent to cancel quickly and effectively.
What You Bring to the Team:
* A 'can-do' attitude, a thirst for knowledge, and the ability to communicate knowledge effectively within the team.
* Ability to work in a fast-paced environment.
* Strong time management skills.
Benefits:
* 25 Holidays + Bank Holidays
* Day off on your Birthday
* PerkBox Discounts
* Social Events Throughout the Year
* Contributory Pension Scheme
* Private Health Insurance after 5 years
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