Job summary Please note that this is a 12-months Fixed Term Contract Do you enjoy working within a busy office or reception environment, where no two days are the same? We are looking for an experienced Admin Assistant to come and join our Nottingham West unit for 19.5 hours per week on a Monday, Tuesday, Thursday and Friday. A detailed shift pattern and salary information can be found below. You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services. About You: You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties. Main duties of the job Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary. Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care. Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary. Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports. We are also looking for: Experience of dealing face to face with patients who may be upset, within a care environment. Knowledge of clerical procedures including checking documentation, telephone, and reception duties. Good attention to detail, supportive towards colleagues and clients and is an effective team player. About us British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare. Working with us: Alongside a supportive and friendly working environment, BPAS has generous benefits: Life assurance cover at 3 times salary 34 days annual leave per year A defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments. BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks. Date posted 14 January 2025 Pay scheme Other Salary £22,431 to £26,382 a year pro rata - Depending on skills and experience Contract Fixed term Duration 12 months Working pattern Part-time Reference number B0201-NOTTWE-AA-195FT Job locations Stapleford Medical Centre, Church Street, Stapleford, Nottinghamshire NG9 8DB Job description Job responsibilities The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information 12 Months Fixed Term Contract Salary: £22,431 - £26,382 per annum pro rata (£11.98 - £14.09 p/h) - depending on skills/experience. Hours: 19.5 hours per week Shift Pattern: Monday - 13:30 to 17:00 Tuesday - 12:30 to 17:00 Thursday - 13:30 to 17:00 Friday - 08:00 to 17:00 Location: BPAS Nottingham Wes t - Stapleford Medical Centre, Church Street, Stapleford, Nottinghamshire, NG9 8DB Interested so far? Don't delay, apply today This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Job description Job responsibilities The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information 12 Months Fixed Term Contract Salary: £22,431 - £26,382 per annum pro rata (£11.98 - £14.09 p/h) - depending on skills/experience. Hours: 19.5 hours per week Shift Pattern: Monday - 13:30 to 17:00 Tuesday - 12:30 to 17:00 Thursday - 13:30 to 17:00 Friday - 08:00 to 17:00 Location: BPAS Nottingham Wes t - Stapleford Medical Centre, Church Street, Stapleford, Nottinghamshire, NG9 8DB Interested so far? Don't delay, apply today This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment. Person Specification Experience Essential Administration experience gained within an office environment and general office duties Knowledge of clerical procedures including checking documentation, telephone and reception duties Desirable Experience of dealing face to face with patients who may be angry or upset, within a care environment Healthcare administration experience Qualifications Essential English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2 Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams General Essential Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship This role is based at our Nottingham West unit working 19.5 hours per week on, Mondays (13:30 - 17:00), Tuesdays (12:30 -17:00), Thursdays (13:30 - 16:30) and Fridays (08:00 - 17:00) - Can you commit to this working pattern? Are you aware that this is a 12months Fixed Term Contract? Desirable Would you like to add any further information/statements to support your application? Person Specification Experience Essential Administration experience gained within an office environment and general office duties Knowledge of clerical procedures including checking documentation, telephone and reception duties Desirable Experience of dealing face to face with patients who may be angry or upset, within a care environment Healthcare administration experience Qualifications Essential English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4 or NVQ level 2 Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams General Essential Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship This role is based at our Nottingham West unit working 19.5 hours per week on, Mondays (13:30 - 17:00), Tuesdays (12:30 -17:00), Thursdays (13:30 - 16:30) and Fridays (08:00 - 17:00) - Can you commit to this working pattern? Are you aware that this is a 12months Fixed Term Contract? Desirable Would you like to add any further information/statements to support your application? Employer details Employer name British Pregnancy Advisory Service (BPAS) Address Stapleford Medical Centre, Church Street, Stapleford, Nottinghamshire NG9 8DB Employer's website https://www.bpas.org (Opens in a new tab)