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Senior Programmatic Solutions Consultant, Amazon Ads, Global Sales
Sector: Sales and Business Development
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide.
Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant to join Amazon Ads' growing team based in London.
As a Senior Programmatic Solutions Consultant, you will manage the end-to-end experience of our enterprise customers, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.
Key job responsibilities
1. Owning the relationship with programmatic trading desks and their senior leadership, engaging with multiple customer organizational levels to understand business objectives.
2. Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
3. Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
4. Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
5. Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers.
A day in the life
1. A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.
2. You will advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design.
3. You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies.
BASIC QUALIFICATIONS
1. Experience in digital advertising and client-facing roles with a focus on data analysis.
2. Experience with annual brand and media planning.
3. Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.).
PREFERRED QUALIFICATIONS
1. Experience analyzing data and best practices to assess performance drivers.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Amazon is committed to a diverse and inclusive workplace. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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