My client is looking for someone who is passionate about IT and has a keen interest to develop themselves alongside the business IT objectives.
The Role:
To support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets.
As Front-line Service Technician, you’ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. You will also be responsible for the creation and upkeep of the centralised IT documentation used across the group.
My client is also very keen to develop all staff and we are looking for an individual who is also eager to develop their own skills further. This role will be directly involved in various IT project work, where you may be required to undertake additional training in order to successfully support the projects.
Job Duties
Service Management:
Investigating/Diagnosing/Resolving new & existing requests raised.
Logging and management of problems/incidents.
Upkeep and creation of assets.
Basic end user training.
Creation and upkeep of documentation.
User onboarding and offboard:
Creating new users and assigning relevant licenses in M365.
Assigning rights to relevant software and files.
Resetting passwords.
3cx administration:
Creation and amendments to extensions.
Call log and recording requests.
Provisioning desk and soft phones.
Installation and configuring new and existing desktops, laptops, mobiles phones and tablets.
Diagnosing and troubleshooting software and hardware issues.
Repairing and replacing damaged/failed computer and network components.
Supporting people whenever they encounter challenges with computers and network devices.
To undertake project work as assigned by the IT Management Team.
Liaise with 3rd party support.
Management of IT equipment and assets.
Work closely with existing support providers to deliver leading class IT support.
This is an office based role at the company’s main office in Alfreton.
Key Skills, Experience and Competencies
* Jira Service management or any other ITSM solution.
* Windows Operating Systems including 7/10/11
* Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project).
* Windows Server 2016/2019/2022
* Microsoft cloud services
* Azure
* Entra ID
* Microsoft 365
* Intune
* SharePoint
* Windows Server roles – DHCP, DNS, Active Directory, File and Print
* VOIP software solutions (Mitel/Horizon/3CX/8x8 etc…)
* Basic networking experience
* Understanding of common network devices: Firewalls, routers, switches, and access points
* Cabling: Patching to switches and making cables.
* Methodical approach to investigating issues using tools such as Google, ChatGPT etc.
* Great people skills with people from diverse backgrounds and IT skills levels.
* Good written and verbal communication skills.
* Reliable and punctual
* Driving license and access to your own car are mandatory.
Benefits:
Time for learning and development of IT skills
Pension contributions
23 days holiday plus bank holidays
Free on-site parking
Life Insurance
Profit Related Pay
Employee Assistance Programme
Individual Development Courses