Conference Planner
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Contract/Temp – 12 months
Likely to go perm - ASAP start
£15 per hour
2-3 days in the office, Surrey
Full time hours
My client a global tech management consultancy is seeking an experienced Conference Planner.
The Conference Planner serves as the primary resource to manage all the bookings for One-on-One meetings and Ad-hoc requests involving experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.
Primary Responsibilities
* Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
* Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
* Continuous capacity planning, ensuring expert resource is utilized effectively
* Work with the operations team on space requirements
* Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
* Partner with Research to confirm all One-on-One bookings are well aligned
* Manage all team meeting inquiries
* Travel to in person conferences and manage the scheduling desk and check-ins for all meetings
* Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool
* Point person for Expert care pre-conference and on site
* Build productive relationships with internal and external clients, helping to support and train associates on the scheduling system
* Effectively communicate, collaborate, and maintain relationships with clients and team participants
* Adhere to expense management practices
* Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference
* Complete all post conference analysis of the One-on-One meetings
Qualifications
* Bachelor’s degree preferred
* Experience working in a corporate environment
* Ability to manage multiple tasks simultaneously and prioritize workload
* Strong client focus, customer service skills
* Team player – reliable, accountable, collaborative
* High sense of urgency
* Strong oral and written communication skills
* Strong organisational skills
* Ability to work issues through to resolution
* Attention to detail
* Proactive
* Decisive
* Fully competent in Microsoft Office, specifically excel
* Competent Project Manager
* Approximately 10-15% travel to client meetings and events is required
Apply today!