Senior Claims Manager Salary: Agenda for Change, band 8a (£53,775 - £60,504)
Location: NHS Resolution’s Leeds offices – hybrid working or fully remote
Contract: Permanent
Closing date: 19 January 2025 at 23:59pm
Written assessments: w/c 27 January 2025
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
We have an exciting opportunity for a talented Senior Case Manager to join the Claims Management function on a permanent basis.
The Senior Case Manager is a highly experienced and adaptable professional responsible for managing a caseload of complex and highly complex claims. As a senior member of the team they are expected to work closely with the Team Leaders and other department members to ensure the highest possible standard of claims settlement and claims cost containment
Triaging new claims to include the setting of initial reserves and providing guidance on early case strategy and the appropriate pathway for future management i.e. settlement or investigation.
Assisting in examining trends/potential issues/risk alerts
Identifying and addressing development needs, providing guidance, one to one training, coaching and mentoring team members and secondees.
Experience of handling complex and highly complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
Personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
We are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
We share learning for improvement and preserving resources for patient care.
Competitive salary and benefits package.
Opportunities for career growth and development.
Work in a progressive environment towards data-driven strategies.
A commitment to diversity, equality, and inclusion.
Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
~24 hours employee assistance programme from Health Assured (EAP)
~ Eye care vouchers for SpecSavers.
~ Health service discounts.
~ Blue Light card, a discount service for the emergency services and the NHS.
~ Cycle to work scheme.
~ Season ticket loan scheme.
We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions.
our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. g date: 19 January 2025 at 23:59pmWe res
If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.ole offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. claimsrecruitment@nhs.net
cerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.]]