We are seeking a dedicated Customer Access Advisor to join our team. The successful candidate will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences. We are looking for someone with previous experience in customer service roles, preferably in a similar industry, with strong problem-solving abilities, the ability to use your own initiative, and the capacity to handle urgent situations effectively. You will have proficient IT skills, including knowledge and experience of a range of Microsoft applications and will be familiar working with digital information, social media and systems. You will possess excellent communication skills, both written and verbal, and be comfortable handling a high volume of telephone calls. The hours are on a rolling two-week rota: 37 hours per week Week 1 –Monday – 09:00am – 5:00pm, Tuesday – 09:30am – 5:00pm, Wednesday – 09:00am – 5:00pm, Thursday 09:00am – 5:00pm & Friday 09:00am – 5:00pm Week 2 - Monday – 08:30am – 4:30pm, Tuesday – 08:30am – 4:00pm, Wednesday – 08:30am – 4:30pm, Thursday 08:30am – 4:30pm & Friday 08:30am – 4:30pm If you are passionate about delivering exceptional customer service and possess the skills and attributes outlined above, we encourage you to apply for this exciting opportunity by uploading your CV and Covering Letter using the link below. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline. Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment. Anticipated closing date: 6th March 2025 Anticipated interview date: 18th March 2025