Job Description
Senior MFD Technician\nLocation: Home Field-Based (Northern Midlands Region)\n Salary: Up to £45,000 DOE Package (Car/Car Allowance, 10% Bonus, Private Medical & More)\n\nAre you a skilled MFD engineer with a passion for new technology and relationship management? \n We’re working with a global leader in print and imaging to find a Technical Specialist who will play a crucial role in supporting their UK expansion.\n\nThis role is ideal for someone who thrives on problem-solving, enjoys delivering training, and excels at building strong partnerships. Someone who is a skilled MFD engineer who has progressed their career and now wants to expand further by making the next steps into global business.\n You'll work with cutting-edge Multi-Functional Devices (MFDs) and provide hands-on technical expertise to resellers and partners, ensuring best-in-class service and support.\n\nWhat You’ll Be Doing:\n\nAct as the go-to technical expert, supporting and developing partners' service teams.\nDeliver technical training to partners and service providers, both remotely and in person.\nProvide advanced second-level technical support for hardware and software issues.\nManage escalated cases, ensuring timely resolution within SLAs and KPIs.\nConduct product performance reviews, driving continuous improvements.\nOversee warranty claims and spare parts management, working closely with supply chain teams.\nMaintain strong communication with partners to enhance service levels and satisfaction.\nEscalate unresolved issues to senior technical teams, providing detailed reports.\nContribute to the development and implementation of technical strategies.The Person\n\nAn experienced MFD engineer who enjoys working in a fast-paced environment, solving complex problems, and ensuring customer success.\n\nExperience:\n\nAt least three years in a senior technical field support role working on Multi-Functional Device equipment.\nProven experience in delivering training to end users and channel partners.Skills & Attributes:\n\nStrong diagnostic and troubleshooting skills for software and hardware issues.\nSolid understanding of operating systems, network technologies, and office software.\nExcellent communication skills, with the ability to explain complex technical information simply.\nConfident in delivering engaging and informative training sessions.\nTenacious, detail-oriented, and able to handle multiple priorities under pressure.\nCommercially aware with an eye for leveraging competitive advantages.Other Requirements:\n\nFull UK driving licence.\nWillingness to travel as part of the role across the North and Midlands, but occasionally further afield.Salary & Benefits\n\nA chance to work with revolutionary print technology and play a key role in the UK market expansion.\nSalary up to £45,000.\n10% performance-related bonus.\nCompany car/car allowance.\nPrivate medical insurance & life assurance.\n26 days holiday Bank Holidays.\nWork for a globally recognised brand at the forefront of technical innovation.Ready to take the next step in your career?
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