Service designer

Service Designer | 6 Month Contract | (Outside IR35) | Onsite Required Weekly | Edinburgh

Day Rate: circa £550 per day

Job Description:

The Service Designer will focus on designing user-centred services for the replacement of core systems in a government service. They will work to re-engineer processes, remove unnecessary manual handling, and ensure compliance with the Digital Scotland Service Standard, while improving the overall user experience.

Responsibilities for External Candidates

* Lead the design of end-to-end services that are user-focused, accessible, and aligned with project objectives.
* Conduct workshops and co-design sessions with stakeholders to develop service blueprints and journey maps.
* Collaborate with business analysts and user researchers to identify pain points and opportunities for automation and improvement.
* Design processes that optimize the use of cloud-hosted SaaS platforms, ensuring scalability and efficiency.
* Work with the project team to ensure designs meet DSSS criteria and support regulatory compliance.
* Prototype and test service designs to gather user feedback and iterate on solutions.
* Advocate for user-centred design principles throughout the project lifecycle.
* Provide documentation and guidance for the implementation of service designs

Key Skills