Job Description We are currently recruiting for a Reception Team Leader (Guest Services Team Leader) to oversee our Guest Services team in the Birmingham offices of a client in the financial services industry The role of the Guest Services Team Leader is to effectively provide management and direction to a small team of Guest Services Hosts. You will be the first point of contact for all team members and will use your excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service The Guest Services Team Leader will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador. Hours: 40 hours per week, Mon-Fri Salary: £34,000