This role helps in creating a friendly, welcoming, and helpful environment in our secondhand bookshop in North Berwick. The bookshop sits within our large shop on Westgate, in the centre of North Berwick, which also includes a café, art gallery, and new gifts. Our Hospice Values are: Care and Compassion, Respect, Trust, and Partnership. We aim to demonstrate these values in the way that we operate our shop and café in North Berwick.
What will I be doing/involved in?
* Greeting and serving customers, providing a warm and welcoming atmosphere and excellent customer service.
* Handling cash/cards and operation of the till.
* Sorting and pricing donated books.
* Assisting with displays.
* Keeping the shop well stocked.
* Helping to keep the shop clean and tidy.
What experience or skills do I need?
* Friendly with excellent customer service and communication skills.
* Numerate (able to operate till and handle cash transactions).
* Good knowledge of books and a love of reading.
* Ability to work as part of a team.
* Physically able to complete tasks such as stocking shelves, sorting books, and keeping the shop clean and tidy.
* Able to prioritize when the shop is busy.
* Be an ambassador for St Columba’s Hospice by keeping up to date with our work and services and being able to answer basic questions from customers.
Time commitment and duration:
Generally half a day once a week, but this can also be fortnightly. We try to be very flexible!
Where will I be based?
The bookshop in North Berwick.
Who will be supporting me?
Bookshop Manager and other staff and volunteers; Volunteer Services Manager and Volunteer Services team.
Recruitment checks:
* Interview with Shop Manager and Shop Operations Manager.
* Application Form.
* Two references.
* Volunteers must be 14 years or over.
Training:
* Hospice Induction Programme.
* Shop orientation and training.
* Team meetings and updates.
Additional information:
* Volunteers may claim reasonable travelling expenses for transport to and from the shop. Please speak to your manager about this.
* The café provides complimentary tea and coffee to all volunteers whilst you are on shift.
* If you volunteer for a full day at the shop, you can claim a free meal from the café. Please speak to your manager about this.
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