A leading specialist company in the installation of electronic security, AV and home automation systems is now looking for a Service & Support Co-ordinator to join their team in Enfield.
The company has been established for 25+ years. They are an innovative installation company specialising in the exciting and fast-moving field of smart home automation and smart home security encompassing CCTV, door entry, access control and related disciplines.
About the Role
The Service & Support Co-ordinator will support both residential high net-worth individuals and high-end corporate companies who have Audio Visual systems including video conferencing, IT, control systems, screens, cinemas and digital signage installed. Customer service and continuous communication with our clients is essential and key to this role, so a good telephone manner and written communication (via email) is essential.
Key Responsibilities:
* Ensure high levels of pro-active customer service at all times
* Provide regular contact with all our customers, building relationships and showing empathy whilst working towards finding solutions, in a timely manner
* Liaise with the multiroom technical team to provide information and quotes to our clients
* Schedule engineers in line with each client’s service level agreement
* Manage the engineer’s diary ensuring sufficient time to travel to/from each site as well as coordinating their time on site
* Should costs be i...